Since 2003, Ms. Santos has made her name in the project management setting. She supervised and made sure that every member of her team is updated of what is going on with the tasks assigned individually to reach one common goal. Today, at I-Pay, though eternally occupied with almost every aspect in the day-to-day operations, she juggles her time between the mobile solutions projects.

Fitz joined I-Pay in September 2007. Her five-year experience in the contact center or the sunrise industry in the country puts her in the best position to lead and spearhead one of the company’s biggest leaps in terms of customer service—the Recharge plus Call Center. Along with that task, she mainly manages the company’s CHP projects, exercises a hands-on approach on team management and takes charge in the successful completion of a project’s goal and its objectives.

Also in September 2007, Mr. Bautista joined I-Pay. He is experienced in the field of project management and client coordination for two years. He introduced a standardized Quality Assurance System, conceptualized and developed the QAT system and presently leads the company’s QA inspection. Besides Quality Assurance, he is also organizing and managing the ongoing I-Pay’s cooperative banking system development.

In January this year—she was offered the post of technical implementation manager. She credits her degree in Bachelor of Science in Computer Science as her ticket to advancing her as the company’s project manager for implementation of both local and US projects. Her daily grind consists of lead requirement-gathering sessions and translating both technical and functional specifications into words for developers’ easy use and understanding, but her main task is developing and ensuring detailed project implementation plans.

For two years running since his entry to I-Pay in August 2007, Mr. Lat is the current project manager for Back Office. His 13-year experience in the field of finance, best suit him to take on the said post. Prior to taking on this post, he was the project manager for the company’s merchant accounts. Back then, he introduced and organized the process for supplier settlements of merchant, suppliers, processors and partners.

She assumed into office as a project manager at I-Pay in August 2008 where she’s handled a gaming project. Today, she oversees two local card programs of I-Pay: RX Piney (a medical program for Filipinos here and abroad) and Buysalubong (an online social and sending network for Filipinos abroad that send ‘pasalubongs’ to their families living in the country). Part of her day-to-day tasks is being a quality assurance officer and a change request manager.

With more than three years of experience in a managerial post in the contact center setting and has the ample training in people management, this makes Mr. Carpio a more qualified to project manager for i-Pay’s Philippine card programs. Prior to his promotion to be one of i-Pay’s project managers, he was also the first point of contact and the team leader for the company’s growing in-house contact center department. He is also one of the pioneer members of the said section.

She held a bachelor degree in business administration from Pamantasan Lungsod ng Maynila (PLM) where she majored banking and finance. Currently she is finishing her second degree in accountancy at Philippine School of Business Administration (PSBA), Manila. Ms. Dela Cruz's contribution in advancing her former company's status was when it earned the VISA license and passing the PCI Compliance; maintaining a 0.016% fraud ratio that is one (1) fraud transaction for every 10,000 transactions because this means that the policies and procedures she developed and created served its purpose.