At i-Payment Solutions, we recognize our responsibilities to our customers. We are committed to providing you with excellent services and accurate information. We pledge to provide high quality services to ALL our customers.  We will value each customer through our professional attitude, competence, and efficiency. We will welcome input and will use that input to improve our performance.

EXPECTATIONS

As a customer, you can expect us to:

• Treat you with courtesy and respect
• Be fair, ethical, and professional
• Provide timely and responsive service
  
• Give you clear, accurate, and consistent information
  
• Follow through on our commitments
  
• Strive for continuous improvement in all of our services, and
• Go the extra mile in our efforts to serve you.
  

Your comments are important to us and we will address them as quickly as possible.

We have lots of information already available on-line which may be exactly what you need. We invite you to start by reading the Frequently Asked Questions, Products and Services, Technology and About us web pages where many of your questions may already have been addressed.

If you cannot find the answer to your question on any of the pages referred to above, please complete the form provided below:

Or click here for our “online technical support chat” – available 24 hours to assist you with your concerns

I-Pay is a registered Corporation under the Securities and Exchange Commission (SEC) Registration No. CS2000615880 and is a registered Remittance Agent (RA) under the Bangko Sentral ng Pilipinas (BSP) with Certificate No. FX-2007-001680. I-Pay has a capitalization position to maintain compliance of BSP’s requirement for any Electronic Money Issuer-Others (EMI-Others).